Privacy Policy

1. Who we are

Court & Craft is a private tennis coaching business operating in the United Kingdom. We are the data controller for the personal information we collect. You can contact us at hello@courtandcraft.co.uk.

2. What data we collect

We may collect the following personal data:

• Name and contact details (email address, phone number)
• Booking information (session type, date, time, ability level)
• Payment information (processed securely — we do not store card details)
• Health information you voluntarily share (e.g. injuries or medical conditions relevant to coaching)
• Communications you send to us via email or our contact form

3. How we use your data

We use your personal data to:

• Process and confirm lesson bookings
• Communicate with you about your sessions (reminders, cancellations, rescheduling)
• Respond to your enquiries
• Send relevant updates or offers, where you have consented
• Meet our legal obligations

4. Legal basis for processing

We process your data on the following legal bases under UK GDPR:

• Contract: to fulfil our coaching agreement with you
• Legitimate interests: to run our business and respond to enquiries
• Consent: for marketing communications (you may withdraw consent at any time)
• Legal obligation: where required by law

5. Data sharing

We do not sell or share your personal data with third parties for their own marketing purposes. We may share data with trusted service providers (such as payment processors or booking software) who are bound by data processing agreements. We may also disclose data where required by law.

6. Data retention

We retain your data for as long as is necessary to provide our services and meet legal obligations. Booking records are kept for up to 3 years. You may request deletion of your data at any time (subject to legal retention requirements).

7. Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict our processing of your data
• Withdraw consent at any time (where consent is the basis for processing)
• Lodge a complaint with the ICO (ico.org.uk) if you are unhappy with how we handle your data

To exercise any of these rights, please contact us at hello@courtandcraft.co.uk.

8. Cookies

Our website may use essential cookies to ensure it functions correctly. We do not use tracking or advertising cookies without your consent. You can control cookies through your browser settings.

9. Changes to this policy

We may update this privacy policy from time to time. The latest version will always be available on this page. Significant changes will be communicated to active clients by email.

10. Contact

For any questions or concerns about how we handle your personal data, please contact us at hello@courtandcraft.co.uk.